Privacy Policy
Effective Date: 14 August 2026
At Oruks Apartments, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, book an apartment, or use our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. About Oruks Apartments
Oruks Apartments is a hospitality and serviced-apartment provider located in Lagos, Nigeria.
For the purposes of this Privacy Policy, references to “Oruks Apartments,” “we,” “us,” or “our” refer to Oruks Apartments.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Make a booking or reservation
- Submit an enquiry through our website
- Contact us by phone, email, WhatsApp, or other communication channels
- Request additional services
- Subscribe to communications or promotional updates
- Provide feedback or submit a review
- Visit or stay at our apartments
Depending on how you interact with us, the information we may collect includes:
- Full name
- Phone number
- Email address
- Residential or billing address
- Booking and accommodation details
- Check-in and check-out information
- Payment and transaction information
- Special requests or preferences relating to your stay
- Information provided when communicating with our team
- Feedback, reviews, photographs, or other content you voluntarily provide
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited, and general website usage data.
3. How We Use Your Information
We use your personal information only where necessary and for legitimate business purposes, including to:
- Process and manage reservations
- Provide accommodation and hospitality services
- Communicate with you about your booking
- Respond to enquiries and requests
- Arrange airport transfers and other requested services
- Coordinate housekeeping, wellness, dining, or other guest services
- Process payments and maintain transaction records
- Improve our apartments, website, and guest experience
- Handle complaints, feedback, and customer support
- Maintain security and protect our guests, staff, property, and business
- Send promotional communications where you have provided appropriate consent
- Comply with applicable legal, regulatory, accounting, and security obligations
4. Payment Information
Where payments are made through a third-party payment provider, your payment details may be processed directly by that provider.
We do not intend to store complete payment card details on our website unless this is necessary and permitted under applicable requirements.
Third-party payment providers may have their own privacy policies and terms governing how they process your information.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Understand how visitors use our website
- Improve website functionality
- Measure website performance
- Support marketing and analytics activities where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted third parties where necessary to provide our services or operate our business. These may include:
- Payment service providers
- Booking and reservation platforms
- Airport transfer or transportation providers
- Housekeeping and maintenance providers
- Wellness professionals and service partners
- Technology, hosting, website, and IT providers
- Professional advisers and service providers
- Government authorities or law-enforcement agencies where legally required
We only seek to share information that is reasonably necessary for the relevant purpose.
7. Third-Party Services and Links
Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms, or other external services.
Once you leave the Oruks Apartments website, the privacy practices of the relevant third party may apply. We encourage you to review their privacy policies before providing personal information.
Oruks Apartments is not responsible for the privacy practices or content of third-party websites.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or through our website.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time information is retained may depend on:
- The nature of your relationship with us
- The purpose for which the information was collected
- Legal, accounting, tax, or regulatory requirements
- The resolution of disputes or complaints
- Our legitimate business and security requirements
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.
10. Your Privacy Rights
Subject to applicable law, you may have rights regarding the personal information we hold about you.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
- Raise a complaint regarding our handling of your information
To exercise a privacy right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Marketing Communications
Where permitted by law and where appropriate consent has been obtained, we may contact you about special offers, new services, events, or other information relating to Oruks Apartments.
You can unsubscribe from promotional communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.
Please note that you may still receive essential communications relating to an existing booking or service.
12. Children’s Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children without appropriate consent or a lawful basis. If you believe that a child has provided us with personal information inappropriately, please contact us so that we can take appropriate action.
13. International Data Transfers
Some of our technology, booking, payment, communication, or service providers may process information outside Nigeria.
Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that the transfer is handled in accordance with applicable data-protection requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make significant changes, we may update the effective date at the top of this page and, where appropriate, provide additional notice.
We encourage you to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Oruks Apartments
Dipo Olawale Close, Okun Ajah, Lekki Peninsula, Lagos, Nigeria
Email: info@oruksapartments.com
Phone: +234 705 666 9999
We will make reasonable efforts to respond to privacy enquiries within an appropriate timeframe.
16. Data Protection
Oruks Apartments is committed to handling personal information responsibly and in accordance with applicable data-protection laws and regulations in Nigeria.
This Privacy Policy should be read together with our website terms and conditions and any booking terms that apply to your stay.
Last Updated: 14 August 2026