Effective Date: 14 August 2026
At Oruks Apartments, we aim to make the payment and booking process simple, secure, and transparent. This Payment Policy explains the payment terms that apply when making a reservation or purchasing additional services through Oruks Apartments.
1. Reservation & Payment
A reservation is considered confirmed only after the required payment has been received and the booking has been officially confirmed by Oruks Apartments.
Depending on the apartment, booking period, and applicable offer, we may require:
- Full payment at the time of booking
- A deposit to secure the reservation
- A specified percentage of the total booking cost
- Payment of the outstanding balance before or upon arrival
The applicable payment requirement will be communicated to you during the booking process.
2. Accepted Payment Methods
Oruks Apartments may accept payment through available approved payment channels, which may include:
- Bank transfer
- Debit or credit card
- Online payment platforms
- Other payment methods communicated by our reservations team
Payment options may vary depending on the booking channel and availability.
3. Booking Confirmation
Once the required payment has been successfully received, guests will receive confirmation of their reservation through the contact details provided during booking.
Guests should carefully review their confirmation and notify us promptly if any information is incorrect.
4. Balance Payments
Where a deposit or partial payment has been made, the remaining balance must be paid within the timeframe communicated at the time of booking.
Failure to pay the outstanding balance by the required deadline may result in cancellation of the reservation, subject to the applicable cancellation terms.
5. Cancellation & Refunds
Cancellation and refund eligibility depends on the rate, booking terms, length of stay, and the cancellation conditions communicated when the reservation is made.
Where a refund is approved, the refund will normally be made through the original payment method where practical.
Refund processing times may vary depending on the payment provider or financial institution.
Certain promotional, discounted, or special-rate bookings may be non-refundable or subject to different cancellation conditions.
Guests are encouraged to review the cancellation terms before completing payment.
6. Early Departure
Guests who check out earlier than the agreed departure date may not automatically be entitled to a refund for unused nights.
Any refund or adjustment will be determined according to the applicable booking and cancellation terms.
7. No-Show
If a guest does not arrive for a confirmed reservation and does not provide prior notice, the booking may be treated as a no-show.
The applicable no-show charges will depend on the booking’s cancellation and payment conditions.
8. Additional Charges
Additional charges may apply for services or circumstances outside the standard accommodation rate, including:
- Airport transfers
- Additional guests
- Extra services requested during the stay
- Laundry services
- Special dining arrangements
- Wellness and fitness services
- Late check-out
- Damage or loss to apartment property
- Excessive cleaning requirements
- Other chargeable services communicated to the guest
Any applicable additional charges will be communicated to the guest where reasonably possible.
9. Security Deposits
Depending on the apartment, booking type, or length of stay, Oruks Apartments may require a refundable security deposit.
The deposit may be used to cover damage, missing items, excessive cleaning, unpaid charges, or other costs arising from a guest’s stay.
Where no deductions are required, the applicable refundable balance will be returned in accordance with our payment procedures.
10. Payment Security
We take reasonable steps to protect payment and personal information.
Where payments are processed through third-party payment providers, the payment may be subject to the provider’s own terms, conditions, privacy policy, and security procedures.
Guests should not send card details, passwords, PINs, or other sensitive financial information through unsecured communication channels.
11. Currency & Exchange Rates
Unless otherwise stated, accommodation prices and charges will be quoted in the currency communicated during the booking process.
Where a payment is made using a different currency, the guest’s bank or payment provider may apply its own exchange rate or additional fees.
Oruks Apartments is not responsible for exchange-rate differences or charges imposed by a guest’s financial institution.
12. Incorrect Payments
If you believe you have made an incorrect payment, been charged incorrectly, or notice a discrepancy in your booking balance, please contact our reservations team as soon as possible.
We may request proof of payment or transaction details to investigate and resolve the issue.
13. Fraudulent Transactions
Oruks Apartments reserves the right to cancel or suspend a booking where there are reasonable grounds to believe that a payment is fraudulent, unauthorised, or connected to suspicious activity.
We may request additional information to verify a payment or booking where necessary.
14. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our payment procedures, services, technology, or applicable legal requirements.
The latest version will be published on this page with the updated effective date.
15. Contact Us
For questions about payments, reservations, refunds, or charges, please contact us:
Oruks Apartments
Dipo Olawale Close, Okun Ajah, Lekki Peninsula, Lagos, Nigeria
Email: info@oruksapartments.com
Phone: +234 705 666 9999
Last Updated: 14 August 2026